HOW LONG DOSE IT TAKE FOR AN ODER TO ARRIVE

✈Worldwide Free Shipping For Orders Over $79.99 ✈

Shipping Range

We can ship to the world & Worldwide free shipping for orders over $79.99.
We ship to almost every country in the world. We also offer paid Express Couriers (DHL) as an alternative option.

Delivery Time

Order Processing: 2-5 Business Days.
Express Shipping Time (DHL): 6-8 Business Days.
Standard Shipping Time: 7-20 Business Days.

Countries Delivery Time (Business Days)

United States： 8-14 Business Days
Canada：8-14 Business DaysAustralia8-15 Business Days
United Kingdom：7-12 Business Days
Mexico：10-16 Business Days
Germany：7-12 Business Days
Italy：7-12 Business Days
Singapore：8-14 Business Days
France：7-12 Business Days
Spain：7-12 Business Days
Netherlands：7-12 Business Days

RETURNS &EXCHANGES

Return & Refund Policy

AMUSOUL - Support with Heart

Return Conditions

Items must be returned within 30 days of receipt.
Items must be unopened or in original condition with packaging.
Contact us before returning items—unauthorized returns are not accepted.
Return shipping costs are the responsibility of the customer.
Warranty: 30 days from delivery date (per logistic info).

Quality Issues

If your item is defective (ripped, incomplete, etc.), contact us within the warranty period and send clear pictures. Do not discard lenses or packaging before resolution.

Non-Returnable Items

Gift cards
Customized engraved items (non-refundable after order is placed)

Refund Process

We require proof of purchase. Please do not return to the manufacturer.

You will receive an email about the approval/rejection within 1 business day after we receive and inspect your return.
If approved, refunds are issued within 1 week to your original payment method.
Shipping costs are non-refundable.

Late or Missing Refunds

Check your bank account and contact your credit card provider.
Processing time varies by bank.
If still unresolved, contact us at offers@amusoul.com.

Exchanges

Only items with defects or damage are eligible for exchange. For lettering changes, contact us within 24 hours of purchase.

Gifts

If marked as a gift, you’ll receive gift credit. If not, the refund will be issued to the gift giver.

Shipping Instructions

Customers bear all return shipping costs. Use trackable shipping or insurance for returns over $75. AMUSOUL is not responsible for lost items shipped without tracking.